Hawaii Energy Rebate Participants May be Contacted for Program Evaluations

Customers who received rebates (also known as financial incentives) from Hawaii Energy between 2014 and 2015 may be asked to participate in third-party onsite inspections as part of the program’s quality assurance processes.

These inspections are done on behalf of the Hawaii Public Utilities Commission, which authorizes the rebate offers and other funding for Hawaii Energy. They are designed to ensure that the records in our database match the equipment installed at your site, and to help us continuously improve the programs. Hawaii Energy greatly appreciates your participation.  

If you are selected, a representative from either Insynergy Engineering or Interface Engineering (both based in Honolulu) will call you to schedule a day and time. Once the meeting is scheduled, an engineer will visit your business to collect information about the energy-efficient equipment that was installed in conjunction with the Hawaii Energy programs. Engineers may request to photograph the equipment, but you will not be asked for any personal or confidential company information. Note that all engineers are required to be properly uniformed and display a Hawaii Energy ID badge at all times.

We request that you or your designated representative accompany the engineer during the inspection if possible. This will ensure the engineer has appropriate access to the facility and any applicable questions can be addressed. The results of this inspection will not include any information about you or your company, and are only to verify Hawaii Energy’s records. You will not receive sales calls based on this inspection, but you are welcome to apply for rebates or other assistance from Hawaii Energy at any time in the future.

Questions? Please contact Hawaii Energy at (808) 839-8880 on Oahu, toll-free at (877) 231-8222 on the neighbor islands, or email HawaiiEnergy@leidos.com.

If you would like additional confirmation about these evaluation activities, you may also call the Hawaii Public Utilities Commission at (808) 586-2020.